Client Success Advocate (Onsite)

Client Success Advocate (Onsite)

Established in 2001, iHomefinder, a proud member of the FRONTSTEPS family, is a leading national provider of real estate search technology. Our innovative solutions empower real estate agents and teams, helping them close more deals and thrive. We are looking for people to join our team who have the enthusiasm and desire to work hard to achieve your goals. At iHomefinder we will give you the training to set you up for success, so you can enjoy being a part of a winning team.

ONSITE OPPORTUNITY

This role is required to be full-time in office in Eugene, Oregon. As a result, only candidates in Eugene or surrounding municipalities should apply.

POSITION OVERVIEW

iHomefinder is expanding our Customer Success team and seeking a high-energy, highly communicative advocate who thrives on building relationships over the phone to be the on-site champion for our real-estate clients and developer partners. You'll guide new accounts through onboarding, nurture long-term relationships, and ensure every user realizes maximum value from our products. This in-office position in Eugene OR is perfect for a customer-first professional who is both dependable and hardworking.

Essential Functions

• Set clear expectations, train clients on IDX and marketing features, and drive early adoption.
• Schedule regular check-ins, share best practices, and spot upsell or renewal opportunities.
• Surface feedback to Product and Engineering; partner with Marketing on case studies and success stories.
• Track usage, satisfaction, and churn-risk indicators; create action plans where needed.
• Work closely with Sales, Support, and Product teams to give clients a seamless experience.
• Performs other duties as requested by management.

Skills & Qualifications

$24.03 - $27 an hour

This position is a full-time position based out of iHomefinder's Eugene OR office. This position pays $24.03 - $27.00 per hour.

This position will remain open through 8 / 8 / 2025 at minimum, but will stay open until filled.

Benefits include the following :

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.