Overnight Customer Service Representative

Job Summary :

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to : food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.

Principal Duties and Responsibilities :

• Provide superior customer service to all customers : greeting, assisting, suggest selling and thanking each customer.
• Respond to all customer requests in a timely manner.
• Support and follow all safety and security initiatives.
• Ensure proper cash handling with the operations of the POS and cash bank procedures.
• Adhere to all store operations procedures, policies and guidelines.
• Properly execute up-selling initiatives and provide a value to the customer.
• Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
• Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
• Effectively communicate with store management and team members.
• Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
• Adhere to all Food Service Program procedures, standards and sanitation requirements.

Minimum Knowledge, Skills and Abilities :

Working Conditions :