Sr. General Manager - Mission Rock

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units / beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Sr. General Manager is responsible for managing Mission Rock, which includes overseeing day-to-day operations of two Class A, luxury, high‑rise, residential apartment communities. The Sr. General Manager will also be responsible for supporting oversight of multiple commercial spaces located on the property, managing a team of 16‑20 individuals, daily activities, and resources of the properties to achieve established budgeted financial and operational goals, and ensuring that the operations of the properties comply with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi‑family housing operations.

JOB DESCRIPTION

Property Type :

Multi‑Site (two residential communities), Class A, Luxury, High‑Rise Buildings

Unit Count : 500

Schedule : Mon ‑ Fri

Qualifications

5+ years of related experience

Experience managing high‑rise, residential communities required

Prior experience managing Class A communities highly desirable

Valid real estate license preferred, but not required

The role also requires strong client involvement and the ability to build and maintain positive relationships.

Housing Discount

This position is eligible for a fully comped apartment on‑site at this specific community.

Responsibilities

Provides input into the development of budget(s) for assigned properties by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.

Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.

Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor / contractor, accounting, and the client / owner as needed.

Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.

Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease.

Gathers, analyzes, and interprets current market and economic trends that may impact assigned properties and implements short‑ and long‑range marketing and leasing strategies to achieve property occupancy and revenue goals.

Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.

Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the assigned properties, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.

Assists in managing the client / owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

Physical Demands

Incumbents need to be able to stand, walk, and / or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.

Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).

Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty‑five (25) pounds independently and fifty (50) pounds with assistance.

Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

The salary range for this position is $91,000 - $140,000.

Additional Compensation

To the base salary, this role may be eligible to participate in quarterly or annual bonus programs based on individual and company performance.

To the base salary, this role may be eligible to participate in weekly, monthly, and / or quarterly bonus programs.

Robust Benefits Offered

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.

Generous Paid Time Off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

For onsite team members, onsite housing discount at Greystar‑managed communities are available subject to discount and unit availability.

6‑Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

401(k) with Company Match up to 6% of pay after 6 months of service.

Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

Employee Assistance Program.

Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

Charitable giving program and benefits.

Greystar will consider for employment qualified applicants with arrest and conviction records.

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