Technical Support
MGA EntertainmentLos Angeles, CA, United States3 days ago
Job type
- Full-time
Job descriptionSome college coursework in IT or related field or equivalent practical IT work experience. Prior experience in a technical support role is a plus but not required. Familiarity with helpdesk software like FreshService is a plus. Strong problem-solving skills and a willingness to learn. Excellent communication skills to assist users effectively. Ability to work independently and as part of a team. Basic knowledge of Windows and Mac operating systems, network troubleshooting, and IT hardware.
About the Role :
We are seeking a motivated and eager-to-learn Temp - Technical Support specialist to join our MIS - IT Department at MGA Entertainment. This role is designed for someone who is passionate about IT, hungry to learn, and interested in growing with a dynamic team leading in a multi-industry platform. You will provide both remote and on-site support to corporate users, ensuring seamless operation of hardware, software, and network systems. As you progress, additional responsibilities may be assigned by the IT Global Manager.
Key Responsibilities
- Install, configure, and maintain front-end equipment, including imaging and testing of devices.
- Troubleshoot hardware, software, networked peripheral devices, cabling, and networking hardware for end users.
- Manage and track support tickets using FreshService to ensure timely resolution of issues.
- Provide prompt and effective support to corporate users in a fast-paced environment, both remotely and desk-side.
- Maintain accurate inventory records of IT assets.
- Collaborate with the IT team on various projects and tasks as directed by the IT Global Manager.
- Embrace and thrive in an IT environment that supports multiple industries.
Education & Experience :
Key Skills :
Pay Range : $20.00 - $23.00 hourly
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Technical Support • Los Angeles, CA, United States