Marketplace Director

Benefits : 401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Donation matching

Employee discounts

Health insurance

Paid time off

Vision insurance

Company :

SAYN is hiring a Marketplace Director to join our growing team! This is a full-time position based in-office in Miami, FL. The ideal candidate has strong experience in e-commerce management, specifically related to marketplaces such as Amazon and Tiktok Shop, and possesses strong leadership skills.

Responsibilities :

Develop and implement strategies for marketplace growth, including product listing, pricing, and promotion strategies.

Align marketplace strategies with overall business objectives.

Conduct market research to identify trends, opportunities, and competitive landscape.

Utilize data to inform decision-making and strategy adjustments.

Set sales and performance targets and projections for the marketplaces.

Monitor and analyze performance metrics to ensure goals are met.

Oversee inventory levels to ensure product availability while minimizing excess stock (forecasting and demand planning).

Coordinate with purchasing and logistics teams to manage stock flow.

Optimize fulfillment processes, including managing FBA and FBM models. Optimize marketplace shipping templates to reduce costs and improve OTD.

Ensure compliance with Amazon’s fulfillment guidelines and standards.

Ensure accurate and optimized product listings, including titles, descriptions, images, and keywords.

Manage gating and transparency implementation and upkeep of products.

Monitor and enhance product detail pages to improve visibility and conversion rates.

Analyze sales data, customer feedback, and other performance indicators.

Generate regular reports to track performance against goals and identify areas for improvement.

Provide relevant reports as agreed upon to vendors / brands.

Define and track key performance indicators such as sales growth, ROAS, and CAC.

Provide detailed reports and insights to senior management regarding marketplace performance and strategic recommendations.

Lead and manage a team of brand managers, ensuring they are motivated and aligned with business goals.

Foster a collaborative and results-driven team culture.

Develop training programs to enhance team skills in marketplace management.

Stay updated on marketplace policies and ensure compliance with the latest changes.

Ensure the team is accountable to tasks and responsibilities assigned.

Oversee customer service processes to ensure high levels of customer satisfaction.

Implement strategies to improve customer experience and reduce negative feedback.

Monitor and resolve account health issues quickly and effectively.

Report to senior leadership issues that can put the brand or channel in jeopardy and articulate a plan of action with updates until resolved.

Ensure brand consistency and integrity across all product listings and communications on the marketplace.

Manage customer reviews and ratings to maintain a positive brand image.

Supply the brand with daily, weekly, and monthly reporting as requested.

Deliver comprehensive brand onboarding with all levels of detail before and during initial implementation.

Ensure contracts, agreements, and documents are in place.

Identify and submit product details (SKU’s, descriptions, regulatory attributes, etc.) prior or upon arrival at the warehouse.

Conduct regular quarterly assessments to ensure products are profitable and aligned with the business.

Ensure compliance with Amazon’s policies and guidelines, including product safety and legal requirements.

Identify potential risks in marketplace operations and develop mitigation strategies.

Handle disputes or issues with Amazon support to resolve problems efficiently.

Leverage advanced tools and software to enhance marketplace operations, such as inventory management systems and analytics platforms.

Continuously assess and improve processes to enhance efficiency, reduce costs, and improve performance.

Implement best practices and learnings from industry trends and benchmarks.

Location & Type :

Full-time, in-office, Miami, FL.

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