Patient Services Associate

Patient Services Associate

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity : CCA / Penn Primary Care (PPC) and Penn Specialty Practices (PSP) Department : Shared Services Location : 1006 Mantua Pike, Woodbury Heights, NJ 08097 Hours : Per Departmental Needs Full Time

Summary :

The Patient Services Associate (PSA) assists the practice / department in maintaining a patient / customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial / operational targets. The PSA is responsible for the arrival and / or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance / billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and / or departments may be required.

Responsibilities :

Strives to create and maintain a culture of safety and service excellence through the following accountabilities :

• Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
• Listens carefully and communicates clearly with patients to ensure understanding of patients request. Analyzes problems from the customers point of view.
• Learns / anticipates the individual patient / customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC.
• Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs.
• Handles stressful patient / customer situations appropriately and delivers seamless patient / customer service.
• Ensures patient / family confidentiality, safety and security.
• Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys.
• Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his / her ability.
• Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks.

Safety :

Patient Service :

Financial :

Regulatory Compliance :

Change Management :

Education or Equivalent Experience :

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Salary Range : $16.99 - $26.69 / Hourly As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER : 291903