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IT EPIC Customer Support Analyst

IT EPIC Customer Support Analyst

CoxHealthSpringfield, MO, United States
1 day ago
Job type
  • Full-time
Job description

Facility :

Chase Building : 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department : 1709 IT Service Desk

Scheduled Weekly Hours :

40

Hours :

10 : 00 am - 6 : 30 pm Mon - Fri

Work Shift :

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence :

  • Named one of Modern Healthcare's Best Places to work five times.
  • Named one of America's Greatest Workplaces by Newsweek.
  • Recognized as a Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads.
  • Ranked among the Best Employers by State for Missouri.
  • Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

  • Medical, Vision, Dental, Retirement Plan with employer match, and many more!
  • For a comprehensive list of benefits, please click here : Benefits | CoxHealth

    • Job Description :

  • This position is onsite in Springfield, Missouri

    • The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

    Education :

  • Preferred : Associate's degree in Computer Science, Information Technology,

    • Experience :

  • Preferred : 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.

    • Skills :

  • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
  • Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
  • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
  • Ability to effectively document support request and solutions for future reference.

    • Licensure / Certification / Registration :

  • N / A
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    It Support Analyst • Springfield, MO, United States