Customer Operations Specialist 2

Accountabilities :

• Manage & monitor all order to cash account activities process customer orders with precision and ensure timely and accurate entry into our order management system.
• Act as the primary contact for customer / reseller inquiries providing prompt and reliable information & resolving customer issues.
• Serve as a credit customer service representative resolving questions regarding programs processing and payoff quotes.
• Develop and maintain strong relationships with key customers understanding their business needs and providing tailored solutions.
• Train channel partner on order to cash business processes and policies that they are expected to perform.
• Validate order accuracy with channel partner via phone email or chat.
• Inform customers of product availability and initiate delivery.
• Leverage logistics support analytics to move shipped products in assigned geography and meet the area / business unit demands.
• Ensure compliance with legal regulatory and company policies and procedures in all customer operations activities.
• Prepare and present detailed reports on customer operations metrics to identify trends and recommend actions to improve performance.
• Proactively identify opportunities for process improvements and work with management to implement effective changes.

Qualifications :

Additional Information :

What We Offer :

Syngenta has been ranked as a top employerby Science Journal.

Learn more about our teamand ourmission here :   is an Equal Opportunity Employer and does not discriminate in recruitment hiring training promotion or any other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status.

WL3B

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Remote Work : No

Employment Type : Full-time

Key Skills

Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law

Experience : years

Vacancy : 1