Senior Director - Customer Operations (Penske Logistics)

Senior Director Of Customer Operations

The Senior Director of Customer Operations for DCM is expected to directly work with a large portfolio of customers to maintain operational acuity and synchronization with customer requirements. This role is accountable for pretax and revenue growth, achieving common business practices and metrics across customer operations. This person will be operational lead for core selling team responsible for deal strategy and pricing. They will lead our efforts around safety, finance, continuous improvement, and HR across operations.

Reporting to the Vice President of Operations DCM, this role will lead a team of 3-5 direct reports. The position is responsible for building a high-performing team culture, developing talent, and ensuring effective collaboration across departments to achieve business objectives.

Qualified candidates for this role will have at least 10 years of experience in transportation and / or logistics, with at least 5 years of team leadership / management experience. Strong understanding of customer alignment, pricing, and operational financial responsibility. Qualified internal candidates can be based in Dallas, Detroit, Cleveland, or Atlanta. Relocation assistance may be offered to highly qualified internal candidates.

Responsibilities :

• Lead, mentor, and inspire a high-performing team to achieve business goals and support individual career development.
• Proactively work with customers to target opportunities to improve operational effectiveness.
• Serve as an escalation resource for customer issues
• Collaborate with and direct sales leadership to target, evaluate and explore growth opportunities.
• Maintaining consistent, high level operating metrics and service levels across multiple locations operational execution to customer requirements.
• Lead the execution and compliance of safety processes and programs.
• Communicate and take action regarding essential customer information including but not limited to : operational metrics, organizational changes, operational procedures to all locations across a customer portfolio.
• Navigating successfully through dotted lined, matrixed organization with respect to pulling in resources to help remedy customer issues.
• Lead talent management and succession planning efforts across team.
• Develop and execute market growth strategy in key verticals and geographies across the customer portfolios.
• Other projects as assigned

Qualifications :

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to : read; communicate verbally and / or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and / or move up to 25lbs / 12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

Penske Truck Leasing / Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.