Middleware Applications Support Lead US HYBRID

Job Description : Responsibilities :

• Installation configuration deployment and maintenance of applications hosted on various middleware platforms such as IBM Microfocus Cobol CICS IBM WebSphere Apache Tomcat Java JBoss IBM Cognos IIS AWS containers NDM AWS Connect LDAP and Kubernetes.
• Troubleshooting and resolving issues related to middleware technologies using Dynatrace alertslogs IBM logs Linux logs and Windows logs.
• In-depth analysis of performance using native Linux and Windows logs and Dynatrace or Cloud Watch.
• Monitoring application and infrastructure alerts from Dynatrace and Cloud Watch.
• Basic knowledge of ITL Process as it pertains to IT systemssupport IncidentChangeProblem Management.
• In-depth knowledge of Incident Problem and Change processes within ServiceNow.
• Ability to Create Root Cause Analysis of any P1 or P2 incident. Understand the value and practice.
• Ability to work independently and as a team.
• Willingness to take ownership and accountability for issues and work for permanent resolutions using best IT practices and principles.
• Ability to guidetrain and document processes that are repeatable by the team.
• Provide Senior Level guidance to ensure service levels are met.
• Ability to identify gaps in knowledge and create a process to fill those gaps.
• Great team player.
• Ability to collaborate with cross-functional teams across the globe to ensure seamless delivery.
• Addressing security vulnerabilities creating an execution plan and working with various applicationdevelopment teams to ensure critical events are addressed timely and plans are in place for quarterly reviewexecution.

Mandatory requirements :

Preferred requirements :

Work Environment :

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Key Skills

Collection,Insurance Management,Insurance Paralegal,Banking Sales,Loans

Employment Type : Full-Time

Experience : years

Vacancy : 1