Community Health Worker (Oklahoma City)

Position : Community Health Worker

Location : Tulsa, OK (1) & Oklahoma City, OK (1)

Duration : 6-month Contract

Start Date : ASAP

The Community Health Worker (CHW) position will actively engage health plan members

and clinical contacts to increase their engagement with and increase their utilization of

their health plan benefits and offerings. The CHW is expected to serve as a field-based

resource, meeting with members in direct outreach in their homes and communities and

representing the organization in a positive and professional manner.

Primary Responsibilities

Engage members at their residential homes, senior living apartments or within

assisted living communities

Provide member education regarding programs and their benefit plan offerings

Engage members to schedule their annual Optum at Home APC visit, as well as

appointments with other clinicians, care team members, and / or programs based on

member need

Build member trust and foster their relationship with Optum health care providers

Actively engage with the member to remove any obstacles hindering or preventing

hem from utilizing their health plan benefits

Proactively address any challenges the member may encounter in the future to

improve their experience and increase their utilization of benefits and provider

engagement, escalate concerns and barriers as appropriate in support of the member

Attempt to complete members Health Risk Assessment, Social Determinants of

Health assessment, identify other health plan needs and provide community

resources

Complete the Bone density screening-Osteoporosis Management in Women who had

a fracture (OMW) for members as appropriate

Utilize internal electronic medical record system to document member engagement

attempts and ensure improved coding accuracy

Plan routes for best time management of schedule and travel time / distance to

optimize engagement of identified members

Utilize scheduling tools to schedule members for various types of visits; ultimately

resulting in an increased Stars gap closure and reducing medical expenses

Required Qualifications

High School Diploma / GED (or higher)

3+ years of experience working within a community health setting or community outreach experience

Ability to work with individuals and / or a team with diverse backgrounds and experiences

Able to exhibit good judgement for improved patient outcomes with the ability to consult leadership and escalate as appropriate

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Ability to keep all company sensitive documents secure

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Intermediate level of computer experience with the ability to navigate a Windows environment

Access to reliable transportation enabling you to travel to member homes and communities within a designated area

Ability to travel for field-based work, valid drivers license

Must be able to plan routes for best time management of schedule and travel time / distance

Ability to have flexibility with scheduled hours based on members availability and / or needs

Preferred Qualifications

3+ years' experience working with vulnerable populations

Experience working in sales

Licensed Practical Nurse (LPN), Certified Nursing Assistant / Home Health Aide, or

Medical Assistant

Bilingual fluency in Spanish and English

CHW Certification

Experience working in a managed care organization

Knowledge of Medicare / Medicaid population

Telecommuter / work from home experience