Customer Service Representative III

Customer Service Representative III

San Antonio, TX

Customer Service Center / Full-time / On-site

Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in San Antonio, TX.

As a Customer Service Representative, you will :

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and / or assigned to Specified Teams within the call center based on skill levels.

Here is a short video of My Navy Career Center :

https : / / www.youtube.com / watch?v=n86B5UY7H4o

Requirements :