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Sr. Manager, Customer Success

Sr. Manager, Customer Success

Seattle StaffingSeattle, WA, US
1 day ago
Job type
  • Full-time
Job description

Senior Manager Of Customer Success Managers

Proofpoint is seeking a dynamic and results-driven Senior Manager of Customer Success Managers to lead our Customer Success team. In this role, you will oversee a team of Customer Success Managers (CSMs) to ensure our customers achieve their desired outcomes while maximizing their value from our products and services. You will play a crucial role in driving customer satisfaction, retention, and growth, and will work closely with cross-functional teams to enhance the overall customer experience.

Your day to day :

  • Lead, mentor, and develop a team of Customer Success Managers, fostering a culture of excellence and accountability.
  • Develop and implement customer success strategies to drive adoption, engagement, and retention.
  • Establish strong relationships with key customer stakeholders to ensure their needs are met and exceeded.
  • Analyze customer health metrics and provide insights to improve customer satisfaction and reduce churn.
  • Develop reporting frameworks to track the success of customer initiatives and provide actionable insights to executive leadership.
  • Collaborate with Sales, Product, and Support teams to align on customer needs and drive holistic solutions.
  • Advocate for customer feedback and insights in product development and improvement initiatives.
  • Identify areas for improvement in customer success processes and implement best practices to enhance efficiency and effectiveness.
  • Drive the adoption of tools and technologies to streamline customer interactions and reporting.
  • Lead customer success initiatives and projects aimed at improving the customer journey and outcomes.
  • Develop training and resources for the CSM team to ensure they are equipped to support customer needs effectively.

What you bring to the team :

  • Bachelor's degree in Business, CIS or a related field; MBA preferred.
  • 10+ years of experience in customer success, account management, or related roles, with at least 5 years in a leadership position.
  • Proven track record of managing and developing high-performing teams.
  • Strong understanding of customer success metrics and methodologies.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Ability to analyze data and provide insights to drive decision-making.
  • Proficiency in customer relationship management (CRM) software and analytics tools.
  • Travel : Minimal to light travel (25%+)

    • Why Proofpoint?

    Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge productsand many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

    At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us :

  • Competitive compensation
  • Comprehensive benefits
  • Learning & Development : We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
  • Flexible work environment : [Remote options, hybrid schedules, flexible hours, etc.]
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities

    • Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

    Interested? Submit your application here https : / / www.proofpoint.com / us / company / careers. We can't wait to hear from you!

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