Service Department Manager

Job Description

Job Description

Service Department Manager

Location : Avon, IN

Champion Chevrolet of Avon, the fastest-growing Chevrolet store in the State of Indiana , is looking for an experienced Service Department Manager to lead our high-performing service team. This role is responsible for driving profitability, ensuring an exceptional customer experience, developing our people, and maintaining strong process discipline in a fast-paced dealership environment.

Why Work With Us

Champion Chevrolet of Avon is more than just a dealership.  We’re a family-owned, award-winning team committed to excellence. We’ve been recognized as DealerRater Chevrolet Dealer of the Year four times and earned the Consumer Satisfaction Award eight years in a row . Backed by the strength of the Romain Automotive Group , you'll find a culture built on teamwork, accountability, professional growth, and doing things the right way.

What You’ll Do

Lead day-to-day Service Department operations (lane management, dispatch, workflow, quality control)

Ensure exceptional customer service and protect CSI performance

Coach, train, and develop advisors, technicians, and support staff

Monitor key fixed ops metrics : ELR, productivity, efficiency, RO count, warranty compliance, and gross targets

Oversee warranty submissions, repair order accuracy, and GM compliance

Partner with Parts, Used Cars, BDC, and Accounting to support dealership goals

Manage used car recon workflow and ensure timely completion

Resolve escalated customer concerns quickly and professionally

Drive continuous process improvement and maintain a safe, organized shop

What We’re Looking For

• 5+ years of automotive service management or advisor leadership experience (GM preferred)

Strong understanding of fixed operations, warranty, and OEM processes

Proven ability to lead a team in a high-volume dealership environment

Excellent communication, leadership, and problem-solving skills

Experience with Dealertrack DMS, Xtime, and GM tools (or willingness to learn)

Professional, customer-focused, and team-oriented mindset

Compensation & Benefits

$135,000 – $180,000 / year (DOE and performance plan)

Medical, dental, vision, and life insurance

401(k) with company match (including Roth options)

Paid time off, holidays, and employee discounts

Ongoing training and career growth opportunities

Apply today to join the fastest-growing Chevrolet store in Indiana and help lead one of the top service departments in the state!