Transportation Assistant - Enrollment Coordinator

Transportation Assistant - Enrollment Coordinator

The Transportation Assistant - Enrollment Coordinator is in the Business Office service line at the Royal C. Johnson Veterans Memorial Hospital in Sioux Falls, SD. The employee will independently manage the Medical Center's Beneficiary Travel Program. Responsibilities major duties include but are not limited to : receive invoices for payment of transportation services. Investigate authorizations, orders, and / or review medical records. Forward all invoices certified for payment to Fiscal Service for processing. Document and prepare monthly account synopsis for contracting officials to justify yearly ambulance contractual compliance. Maintain and control filing system in accordance with VA regulations. Arrange all modes of transportation via air ambulance, commercial air, taxi, ambulance, bus, and / or independent transports. Process travel pay. Screen, process, and assist veterans, non-veterans, and beneficiaries seeking multiple medical treatments. Advise patients on National VA Enrollment, the Uniform Benefits Package, and non-medical benefits. Gathering, entering, and updating demographic, employment, insurance, and income information. Educate clinical and administrative staff in VA regulations, policies, and procedures on VA National Enrollment. Performs other duties as assigned.

Promotion Potential

The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule

Monday - Friday, 7 : 30am - 4 : 00pm Virtual : This is not a virtual position.

Position Description / PD# :

Transportation Assistant - Enrollment Coordinator / PD80104A and PD80257A

Relocation / Recruitment Incentives

Not Authorized

Critical Skills Incentive (CSI) :

Not Approved

Permanent Change of Station (PCS) :

Not Authorized

Requirements

Conditions of Employment

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12 / 31 / 1959. Subject to background / security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.

Physical Requirements

The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Probationary Period

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11 / 10 / 2025. Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

GS-05 (Developmental) :

Specialized Experience : You must have one year of specialized experience equivalent to at least the next lower grade (GS-04) in the normal line of progression for the occupation in the organization, that is directly related to the work of the position and has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties as a Transportation Assistant - Enrollment Coordinator. Qualifying specialized experience includes : preparing a variety of documents and / or reports; performing data entry into an automated system; reviewing documents for accuracy; and providing customer service to internal and external customers. OR, Education (TRANSCRIPTS REQUIRED) : Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. Transcripts must be submitted at time of application. OR, Combination (TRANSCRIPTS REQUIRED) : Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience (as described above) and education beyond the first 60 semester hours (beyond the second year), which meet the total experience requirements for this grade level. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Transcripts must be submitted at time of application.

GS-06 (Full Performance) :

Specialized Experience : You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization, that is directly related to the work of the position and has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties as a Transportation Assistant - Enrollment Coordinator. Qualifying specialized experience includes : preparing a variety of documents and / or reports; performing data entry into an automated system; reviewing documents for accuracy; arranging methods of transportation; gathering insurance information for bill preparation and collection; and providing customer service to internal and external customers.

Physical Requirements

Work is performed in an area responsible for treating patients with a wide variety of medical problems including psychiatric or substance abuse. Occasionally, Veterans may be angry and potentially violent. The incumbent is frequently exposed to communicable diseases. Safety precautions are sometimes necessary. The work requires no special physical demands, but will require some physical effort such as standing, walking, bending, and sitting. You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

Work Environment

The work is normally performed in an office setting with occasional visits to clinic areas and other services. The work area typically is adequately lighted, heated, and ventilated although the area can be congested. Must be able to work under adverse situations and function at an optimum level of concentration in an environment with frequent interruptions and many activities in progress simultaneously. The incumbent works directly with the public, clerical and professional staff of the Medical Center. The incumbent observes established safety standards and practices as defined in the current Medical Center policy.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Additional Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration / Operations, Security, and Preparedness (HRA / OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about