Customer Support Specialist

JOB ID 22598 – Customer Support Specialist

Location : Houston, Texas, 77034 – WFH Options

Approximately (3) days required onsite

Pay : $20.00 per hour

Type : Contract to hire

Schedule :

Summary : This is a B2B (business to business) customer support role, not a call center.

Job description :

• Serve as the primary point of contact for internal and external customers via phone, email, and chat, resolving inquiries efficiently.
• Process customer orders, quotes, shipping requests, returns, and manage escalations with accuracy and professionalism.
• Collaborate with Sales, Warehouse, Purchasing, and Product teams to ensure order accuracy and timely fulfillment.
• Monitor open orders and proactively communicate updates to relevant stakeholders.
• Support customer account setup and product / service inquiries while maintaining high satisfaction in a fast-paced, team-oriented environment.

Nice to have :

Requirements :