Shift Manager

Shift Manager

Manages a staff of approximately 3 to 15 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance.

Provides on-the-job training for new employees.

Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.

Assists in the supervision of the preparation, sales, and service of food.

Forecasts food items. Estimates what amount of each food item will be consumed per shift.

Supervises food preparation and service operation while on duty. Assists in-shoppers during rush periods to ensure the maintenance of restaurant efficiency.

Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.

Ensure that every customer receives world-class customer service.

Route deliveries and serve drivers to maximize delivery business and speed.

Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).

Completes Closing Procedures.

Executes systems and procedures with 100% completeness and integrity.

Completes daily and weekly paperwork.

Responsible for 100% of the cash drawers at all times during the shift.

Receives and stores product.

Audits previous shift's systems and procedures for 100% integrity and completeness.

Complete preventive maintenance and upkeep on store's equipment and supplies.

Performs other related duties as required.

Acts and speaks in a professional manner.

Treats everyone they encounter with respect.

Requirements :

Must be able to read and write and communicate in English.

Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.

Ability to handle and resolve customer threats and issues.

Ability to handle and resolve employee issues.

Skills to use a personal computer and various software packages (Word / Excel).

Ability to handle stress and high-volume operations.