T2 Technical Support

Job Type

Full-time

Description

We are seeking a Tier 2 NOC Technician with strong networking experience to join our team, supporting a nationwide customer base. This position blends Tier 2 support with hands-on involvement in IT infrastructure projects, with an emphasis on LAN / WAN design, network troubleshooting, and firewall configuration. The ideal candidate will bring a deep understanding of networking technologies and protocols, alongside systems engineering expertise in virtualization, desktop / server support, and Microsoft platforms.

Responsibilities :

• Provide Tier 2 support for networking equipment (routers, switches, firewalls), virtualization platforms, servers, and desktops
• Remediate client tickets, adhering to defined processes and service-level expectations
• Perform server support, maintenance, and troubleshooting tasks
• Collaborate with project management on IT projects, including network infrastructure deployments, firewall / VPN rollouts, system migrations, and upgrades
• Communicate proactively with team members, management, project management, and clients to ensure issues are clearly documented, prioritized, and resolved
• Maintain accountability for client issues through resolution, including proper escalation or hand-off when necessary
• Ensure client satisfaction through prompt and professional service
• Participate in travel assignments to support customer projects as needed

Requirements

Strong experience managing routers, switches, firewalls, VPNs, and wireless technologies

Hands-on experience with Cisco, SonicWall, WatchGuard, and Meraki

Strong understanding of TCP / IP, VLANs, subnetting, NAT, and routing protocols

Minimum 5 years of hands-on IT support and engineering experience in an MSP or similar environment High-level experience with

Microsoft Windows Server 2008-2012 (and newer), including Active Directory, DHCP, DNS, RRAS, and RDP roles and services

Strong experience with Microsoft Windows desktop operating systems, including Windows 10, 8.x, 7, and XP

Understanding of IT security concepts, including NTFS file security and share permissions

Experience with Microsoft Office, Office 365, and related business productivity tools

Familiarity with Microsoft Exchange, Office 365, and hosted Exchange providers (Intermedia, RackSpace)

Experience with internet carrier technologies such as DSL and PRI

Hands-on experience with hardware vendors such as HP, Dell, IBM, and Lenovo, including component-level repair of servers, workstations, printers, and business peripherals

Exceptional customer service orientation and communication skills

Strong documentation, time management, and organizational skills

Certifications such as CCNA, CompTIA Network+, or equivalent networking credentials are strongly preferred

Additional Requirements :

Experience working in an MSP environment is a plus

Criminal background check, E-Verify citizenship check, and motor vehicle report required prior to employment

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Salary Description

$65,000 - $75,000