Lead porter

Job Description

Job Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

Position Summary :

The Houseperson is responsible for the cleaning and overall appearance of all public areas in the hotel, cleaning of all linen, terry, and any other product needing to be laundered, and assisting in guestroom maintenance requests, in addition to providing support to Housekeeping / public personal while following 6PMHospitality’s Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied

Essential Functions :

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Clean public areas, including public restrooms and fitness room, according to 6PM Hospitality and Hilton standards
• Mop, sweep, and vacuum / sticky all floors, stairwells, and elevators
• Empty all garbage cans (lobby, restrooms, bar, coffee shop, back of house and exterior)
• Wipe down tables and chairs in restaurant area
• Clean public areas on request due to accidents and / or spills
• Return any room service trays to the break room
• Bring all dirty laundry to the laundry room
• Restock any supply closets by end of shift
• Communicate to the front desk when areas are cleaned for guest requests
• Wash all laundry according to manufacturer instructions, watching for stains, damage, and wear. If items are found with these issues, separate them from the rest and take care of accordingly
• Dry and fold all laundry
• Store clean linens in the appropriate areas of the laundry room and storage rooms
• Ensure that enough linen is available to start the next day’s housekeeping shift
• Keep the laundry room and storage rooms stocked with all necessary supplies
• Regularly wipe down machines, dust, mop, clean lint traps, clean filters, and sinks
• Deliver items to guest rooms as requested by the front desk
• Assist in cleaning late checkout rooms as needed by our guests
• Replace light bulbs
• Respond to guest complaints or issues in a timely manner
• Assist guest with luggage upon request
• Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times
• Assist in keeping all storage rooms organized
• Maintain a positive attitude throughout the shift, and keep Team Member morale high
• Follow all 6PM Hospitality’s Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements :

Minimum Knowledge :

Formal Education and Job-Related Experience :

Working Conditions and Physical Effort :

Employee Benefits

Apply today to become part of an authentic, excellence-driven team!