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Clinical Operations Manager - Women's Service Line

Clinical Operations Manager - Women's Service Line

Idaho StaffingBoise, ID, US
8 hours ago
Job type
  • Full-time
Job description

Clinical Operations Manager

At St. Luke's, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke's is truly a great place to work.

St. Luke's Women's Service Line is dedicated to providing compassionate, high-quality care to the women in our community. The Clinical Operations Manager will play a key role in supporting the clinical operations of the Women's Service Line and its ambulatory teams. This role supports the Practice Director who oversees clinical operations across 10 clinics located throughout Idaho, including the Treasure Valley, Mountain Home, Twin Falls, and Ketchum.

Responsibilities include :

  • Clinic and department rounding weekly / monthly based on geography to monitor clinical operations, quality, safety, care experience, and utilization standards
  • Providing increased leadership visibility : >

75% of time in the department and actively engaged in real time rounding, support, coaching, and mentoring of patient care teams

  • Working with practice leadership and nursing to determine appropriate scheduling and allocation of staff
  • Supporting the hiring and on-boarding of Practice Managers (PMs) and Advanced Practice Providers (APPs), as well as contribute to performance evaluations and staff management as delegated by the Director of Operations
  • Supporting bilateral communication between Director of Operations, APPs, PMs, and other direct reports
  • Resolving escalated patient / family member concerns regarding patient care within clinic / unit
  • Serving as a revenue cycle liaison for the department
  • Mentoring and staff development
  • Implementing quality / workplace safety, care experience, talent protocols, and processes as assigned
  • Supporting time card completion and expense reimbursement activities related to physicians and APPs under the purview of the Director of Operations
  • Perform other duties and responsibilities as assigned
  • Minimum Qualifications :

  • Bachelors + 2 years of experience OR
  • Associates + 4 years of experience OR
  • HS Diploma / GED + 6 years of experience
  • What's in it for you? At St. Luke's, caring for people in the communities we serve is our mission and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as : on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

    St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

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    Operation Manager • Boise, ID, US

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