Database Management

Provide L2 level of support for Middle Office, Operations and Front office global teams.

Provide coverage which will require shift / rotation and occasionally might include weekend work

Ownership till closure of all issues raised to L3 team, at agreed service levels

Strong ability to troubleshoot application defects

Ability to collaborate and manage strong relationship with all technology stakeholders, including AD team

Participate in and manage Incident Management and Problem Management processes to resolve Production issues and root cause analysis, resolution, and reporting

Delivering JPMC initiative and process improvement projects on time and in-scope.

Help production support teams to maintain a knowledge base of known defects, issues, process, techniques etc.

Update and manage problem tickets appropriately

Provide ongoing feedback to production support teams

Review production changes and adhere to change management guidelines

Learn and be proficient with advanced user configuration options

Plan, participate in application upgrades, releases and post release testing

Plan, participate in application sustained resiliency, disaster recovery, high availability events.

Job Requirements