Lead Tour Representative

Summary for Lead Dock Representative

The position works with cruise line shore excursion staff, motor coach dispatchers and driver / guides, vessel crew, and other dock personnel to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines .

Essential Duties & Responsibilities for Lead Dock Representative

• Must present a professional and friendly attitude and be able to answer a variety of questions about Allen Marine Tours and Southeast Alaska.
• Company liaison to shore excursion staff, assisting with sales and logistics.  This includes working with bus companies and ship staff to ensure passengers’ special needs are met.
• Direct and assist passenger movement between cruise ship and tour embarkation.
• Collect tickets / vouchers as passengers board vessels and motor coaches.
• Effectively communicate with other Allen Marine employees via company radios.
• Conduct settlement transactions with cruise line representatives.
• Assist with the distribution of promotional tour materials.
• Maintain periodic reports of passenger counts and daily sales.
• Assist the Sales & Service Manager in responding to e-mails as needed.
• Assist the Sales & Service Manager in the initial training of Tour Representatives remedial training, and recurrent training throughout the season.
• Respond and reconcile invoices as needed.
• Act as company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers’ special needs are met.
• Communicate effectively with other Allen Marine employees via company radios.
• Conduct settlement transactions with cruise line representatives.
• Maintain periodic reports of passenger counts and daily sales.
• Special projects may be assigned as required by the business.

Minimum Qualifications (Knowledge, Skills and Abilities) for Lead Dock Representative

Preferred Qualifications for Lead Dock Representative

Traits and Characteristics for Lead Dock Representative

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up.

Follow & Deliver Core Values (Lead Dock Representative)

Environmental Conditions for Lead Dock Representative

The environmental conditions are those that an employee may be subject to successfully perform the essential functions of this job.

Physical Demands Lead Dock Representative

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Work Environment Lead Dock Representative

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation details : 19-21 Hourly Wage

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