Fleet Dispatcher

Fleet Dispatcher

Join the team committed to driving your career forward. This is an in-office role. Applicants must reside near Hudsonville MI. Schedule for this role is 2nd shift with weekends included.

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system.

In this role, you will also have the opportunity to :

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver / customer escalations in accordance with established procedures
• Provide explanations to customers and report / document service issues
• Close service requests using company electronic dispatching system
• Accept payment from members / customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
• Ensure proper maintenance of tow trucks, service vehicles and equipment
• Assist coworkers and less-tenured dispatchers, as necessary

How we reward our employees :

We are looking for candidates who :

Preferred Qualifications :

Work Environment :

Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.

Interested in learning more? Apply Today!