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Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)Insurance Office of America • Brookhaven, NY, US
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Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Insurance Office of America • Brookhaven, NY, US
3 days ago
Job type
  • Full-time
  • Remote
Job description

Overview

Commercial Lines Account Manager (Fully Remote)

Base pay range : $70,000.00 / yr - $90,000.00 / yr

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Key Responsibilities

  • Technical Competence : Maintain technical competence and industry expertise.
  • Team Leadership : Direct daily activities of the account management team.
  • Customer Service : Handle customer service requests, policy administration, billing, claims, and coverage analysis.
  • Policy Management : Manage policy expirations and renewals.
  • Renewal Process : Conduct client research, prepare submissions, negotiate coverages, and present proposals.
  • Accounts Receivable : Monitor reports and take action on delinquent accounts, collecting outstanding balances.
  • System Maintenance : Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
  • Activity Monitoring : Monitor and maintain activity / suspense to ensure timely completion.
  • Communication : Maintain frequent, transparent communication with the account team regarding workload status and any issues.
  • Service Excellence : Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
  • Policy Compliance : Stay updated on company policies and procedures.
  • Continuous Improvement : Seek and adopt best practices to improve individual and team performance.
  • Champion IOA Values : Demonstrate integrity and leadership.

Ideal Candidate Qualifications

  • 3+ years of account management experience, or 5+ years in the insurance industry
  • Thorough knowledge of insurance brokerage and client needs
  • Active property & casualty licensing; professional designation (CIC or equivalent) preferred
  • Strong analytical, problem-solving, and decision-making skills
  • Exceptional customer service, communication, multitasking, and organizational skills
  • Proficiency in MS Office (Outlook, Word, Excel)
  • High School Diploma (or equivalent)

    • What We Offer

  • Competitive salaries and bonus potential
  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Employee stock plan participation
  • Professional growth and career progression opportunities
  • Respectful culture and work / family life balance
  • Community service commitment
  • Supportive teammates and a rewarding work environment

    • What To Expect (Application Process)

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

    • Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Commercial Lines Account Manager • Brookhaven, NY, US