Stand Manager

Job Description

Job Description

Description : Stand ManagerWho Brew LLC – Naperville, IL7 Brew Coffee

The Manager assumes full responsibility for the location’s growth and profitable operation and for preserving 7 Brew’s culture, mission statement, and values. The Manager is the leader of their crew and maintains genuine connections with them and the unique nuances of business at their stand(s).

In addition to scheduled shifts, the Manager is expected to coach, train, perform admin duties, and oversee operations. The Manager reports to their District Manager.

RESPONSIBILITIES AND DUTIES :

Be proficient in all Brewista and Shift Lead duties and skill sets

Maintain excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement

Provide regular feedback to each team member on strengths and areas of growth

Work with the crew’s needs and availability to create a weekly shift schedule, maintaining a low labor cost while ensuring quick wait times and short lines.

Monitor and maintain necessary inventory, small wares, and equipment

Ensure appropriate cash handling, deposits, and change for the stand

Facilitate team bonding and development through regular meetings and events for the Shift Leads and Brewistas

Take ownership of solutions

Ensure the crew is knowledgeable and meeting all health requirements

Develop new leaders

Implement and communicate directives from upper management

Delegate tasks to the leadership team and Brewistas to facilitate efficiency and appropriate development

Requirements : WORK REQUIREMENTS

45-hour work week

Work a flexible schedule, which can include early mornings (5 a.m.) and late nights (11 : 30 p.m.)

Outside of scheduled shifts, visit the stand to coach, observe, train, and perform administrative duties.

Regularly work weekends and be available to work holidays, if necessary

Be available by phone or in person to promptly address any needs

SKILLS AND QUALIFICATIONS

Create and maintain genuine, uplifting interactions

Work carefully and quickly with hot water and coffee, glass bottles, and dairy products

Be able to work outside for prolonged periods in all weather conditions

Be able to lift to 50lbs

Be able to stand comfortably for hours at a time

Be able to climb a ladder and use a stepladder

Stand, sit, bend, kneel, twist, and squat to stock and clean in the stand.

Safely walk in between and around cars in the drive-thru line

Safely use a utility knife

Operate any position in the stand during peak hours

Maintain awareness of the shift’s operations while working a position

Be able to address operational, procedural, or cultural issues with team members

Adapt to problems and implement solutions during stressful situations

Effectively manage multiple projects and deadlines

Effectively lead and direct numerous personality types under pressure

Has proven leadership abilities in a fast-paced environment with 40+ team members

Beginner-level proficiency in Microsoft Office Suit