Key Holder - A

Key Holder - A

This position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the Management team with regard to limited administrational aspects of the store's operations. This position enhances the experience of our customers and drives profitable sales by providing proactive sales assistance and support to customers.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and / or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)

• Assume responsibility for store in the absence of members of management.
• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.
• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.
• Leads efforts to prepare stock, and sales floor assignments.
• Assist in the opening and closing of the store.
• Maintains knowledge of Lands' End website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures.
• Maintains knowledge of Lands' End products and services, along with current fashion trends to enhance level of customer service and generate sales.
• Performs markdown and other promotional activities as needed.
• Coaches associates to stock replenishment and adhering to visual brand standards.
• Adhere to all LP policies and procedures.
• Must follow all safe work practices, escalate unsafe conditions and report incidents.

Essential Skills

Essential Physical Requirements

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company's business, competitive considerations or the work environment changes. This document describes the position currently available and is not an employment contract.

The position covered by this Job Description is expressly declared to be "at will," meaning the Company has the right to terminate the incumbent's employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee. Any change to this "at will" employment status must be in writing and signed by the EVP, Chief Administrative Officer & General Counsel.