Associate Software Support Technician

A company is looking for an Associate Software Support Technician to provide technical and engineering support to customers and internal teams.

Key Responsibilities

Respond to incoming customer tickets and calls / emails

Provide solution support for existing clients and document technical inquiries in the ticketing system

Foster strong customer relationships and participate in a rotating on-call schedule

Required Qualifications

Minimum 2 years of experience in a customer support environment

Minimum 2 years of experience in a technology environment with a software / hardware background

Knowledge of customer support best practices, including support case lifecycle

Proficiency with Microsoft Office applications