Field Engineering Specialist - Inland Empire, CA

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will :

Provide expert technical repair and installation services for Roche's product lines to laboratory clients within an assigned territory.

Deliver routine technical support, including on-site service for mechanical / system hardware, software, and networking issues.

Serve as the primary contact for customers to address technical issues, perform preventative maintenance, monitor performance, resolve issues, and escalate complex problems when necessary.

Complete required trainings, adhere to established procedures, and perform diagnostics to identify failures and determine cost-effective repair solutions.

Document all service activities, maintain compliance with the quality system, and provide feedback on failure trends to improve product reliability.

Maximize customer satisfaction through effective communication, relationship management, and identification of opportunities for cost savings or revenue generation.

Manage customer accounts, monitor expenses, and maintain inventory to ensure efficient service delivery and operational effectiveness.

Who You Are

High school diploma and 2 years technical school / military training / equivalent experience OR 5 years progressive repair / servicing experience (mechanical / system hardware, software, networking). Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience

Successful completion of required training / certification.

Ability to travel, including some overnight travel, is required.

Preferred Qualifications

8+ years progressive experience OR Bachelor's degree (related field) plus 4+ years progressive experience are required.

Advanced knowledge of electronics, electromechanical systems, IT, and basic chemistry.

Ability to serve as a technical resource for junior staff.

Availability for after-hours, weekend / holiday rotation, and 24 / 7 on-call during rotation.

Excellent communication, organizational, and customer service skills.

Ability to train / mentor.

This is a field-based role. The territory is the Inland Empire. This role will manage a key account in Chino Hills, CA. Travel up to 40%.

The expected salary range for this position based on the primary location of California is $68,900- $127,900. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Relocation benefits are not available for this job posting.

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Who we are

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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