Department Manager

Job Description

Job Description

The Department Manager is a key operations link between the organization, drivers, and customers. The Department Manger oversees a specific department (Feed, Live Haul, Feed Mill) and coaches and mentors a group of experienced drivers and achieves specific customer service and key company goals. The Department Manager will coordinate and communicate with customers related to the fleet activity to maximize utilization of drivers and company assets. May engage in planning activities as well with customer engagement.

Responsibilities

• Manage Dedicated Fleet of Professional Drivers-monitoring performance, attendance, safety and quality.
• Monitor, direct and dispatch all transportation activities within the assigned department.
• Responsible for Service Failures (Driver, Dispatch, Planning), Communication, Equipment, Utilization, Driver Turnover, Fuel (MPG, out of network, idle time of equipment, out of route miles), Safety (Safety Initiative, Accidents, Worker’s Comp, Random Drug), Maintenance (PM Services, Equipment Inspections)
• Maintain Customer Relations through excellent communication and client interactions.
• ⁠Daily Updates to Position Control spreadsheet
• Review and issue coaching in correspondence with the Lytx cameras
• Track and manage attendance, time off and home time requests in accordance with departments expectations.
• Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover.
• Receive ETAs and PTAs and manage throughout the day.
• Receive confirmations of load assignments.
• Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for the professional driver.
• Monitor and trace loads so that follow-up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur.
• Work with other internal departments to resolve customer or company issues when necessary.
• Follow established procedures and best practices to ensure consistency and quality.
• Manage Driver PM Schedules for both tractor and trailers
• Assist drivers with payroll needs, Advances, Fuel issues
• Prepare, organize and assist in the loading process

Knowledge, Skills, and Abilities

Education / Experience

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind :

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work :

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday :

Covenant Logistics is an Equal Opportunity Employer

Disability / Veteran

VEVRAA Federal Contractor