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Airline Customer Service Supervisor in Newark Airport Newark, NJ

Airline Customer Service Supervisor in Newark Airport Newark, NJ

Hallmark AviationNewark, NJ, US
30+ days ago
Job type
  • Full-time
Job description

Airline Customer Service Supervisor in Newark Airport

Hallmark Aviation is seeking a professional Airline Supervisor for a Prestigious airline. The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

Department : Newark, NJ (EWR)

Full-Time / Regular

Required Skills

Requirements and Skills Needed :

  • Excellent leadership abilities
  • Excellent organizational skills
  • Excellent focus on customer and client satisfaction
  • Excellent critical thinking ability and analytical skills
  • Minimum 18 months airline operational experience preferred
  • Minimum of very good rating on most recent evaluation
  • Able to work under pressure of meeting extreme deadlines
  • Able to communicate effectively, both verbally and in writing
  • Able to solve daily problems and make quick decisions within the operation
  • Thorough knowledge of airport operations (arrivals, departures, ticket counter)
  • Good knowledge of airline reservations
  • Must be flexible and able to promote positive attitudes from subordinates
  • Computer software (Word & Excel), typing, and ticketing experience
  • Occasional lifting of up to 70 lbs.

Basic Requirements :

  • At least 18 years old, with a high school diploma or G.E.D.
  • English proficient, other languages may be required
  • Basic math skills : adding, subtracting, division, and multiplying
  • Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
  • Reading & comprehension of reference materials, instructions, policies & procedures
  • Conditions of employment will be discussed during the interview process

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    Customer Service Supervisor • Newark, NJ, US