End User Services Analyst II

End User Services Analyst II

Duration : 6+ Months contract with possibility of extension or FTE

Location : Anderson SC 29621

Shift : Standard Shift

Job Description : Key Duties

• Research, troubleshoot and diagnostic hardware / software to identify, document and resolve errors / issues.
• Provide 2nd level user support for incidents that require local resolution and cannot be resolved by the Service Desk.
• Response to service desk request tickets and outages via phone, email or online incident management ensuring completeness of tickets and follow up with other team members in case of incident escalation.
• Provide hands-on support for IT project implementations and perform miscellaneous job-related duties as assigned.
• Collaborate with End User Services Team to resolve end-user technology issues.
• Support hardware and software installation / configuration in accordance with corporate policies and as designed by the End User's team.
• Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.
• Support PC replacement programs and emergency exchanges.
• Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.
• ssist in the asset management of all end-user devices and manage the stock level of spare equipment.

dditional Duties

Skills :

Technical / Functional Skills

Requirements :

Education :

Certifications & Licenses :

Skills :

Required

dditional