Salesforce Developer & Administrator (Hybrid)

Salesforce Developer / Administrator

Since opening our doors in 1965, MAAC has focused on helping individuals and families create the lives they want and deserve. For more than five decades, MAAC has been a champion for underrepresented communities throughout San Diego County, providing families in need with resources to achieve self-sufficiency and improve their living conditions. With an annual operating budget of $60 million, MAAC employs nearly 500 staff who provide life-changing services to 70,000 individuals annually through programs in five core focus areas : Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development.

Position Summary

The Learning & Evaluation team seeks a team member who confidently navigates the Salesforce CRM system and who enjoys strategically developing solutions and processes to support program operations and data-driven outcomes. The Salesforce Developer / Administrator will work closely with the team's Director of Evaluation & Compliance and Data Manager to lead development and support maintenance of the Salesforce system to successfully impact Salesforce processes for all organizational programs. Solutions will address needs such as interoperability of programs and integration of program requirements to measure program success.

The duties listed below are intended only as illustrations of the various types of work that may be performed.

• Collaborate with cross-functional teams to gather program requirements, design solutions, and develop and implement changes in Salesforce
• Support development and maintenance of Salesforce configuration, workflows, and processes to ensure maximum efficiency and user adoption
• Analyze the needs of internal users, identify problems, troubleshoot, and recommend solutions
• Develop and deploy custom objects, fields, and page layouts
• Manage organizational records ensuring data integrity, quality, privacy, and security
• Stay informed with Salesforce updates, best practices, and new features to continuously improve system performance
• With Data Manager, support reports and dashboards to provide actionable insights to stakeholders as needed
• Collaborate with vendors and consultants as needed for system integrations and customizations
• Provide routine reporting and analysis on system performance and usage for leadership communication

Qualifications

Education & Experience

Value-Based Behaviors

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person's views and underlying assumptions Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers Identifies and takes advantage of opportunities for personal and professional development Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems Follows rules, regulations, and policies; positively contributes to implementing changes Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

Health Status

Must have a physical examination, TB clearance and a drug screen by a doctor / clinic designated by MAAC as well as immunization records for influenza

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

Background Clearance

All positions are subject to a background / education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note : California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

Transportation

Must have and maintain a valid California Driver's License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC's insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.