Crew Member – Pizza Making & Customer Service Fun

Job Summary

The Restaurant Team member p erform s assigned workstation duties to ensure quality products and service are delivered to our customers meeting Papa John’s standards. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy , Team Member Handbook, and with federal, state, and local laws and ordinances.

Duties and Responsibilities

Perform assigned workstation duties including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything they do.

Work as a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Enhance the company’s image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun.

Accurately use the FOCUS System, process cash, and / or credit card transactions. Support sales efforts by suggestively selling to increase the check average when taking an order. Protect the company’s assets by maintaining organized, safe and clean work areas; complying with safety and security standards at all times .

Responsible for quickly and accurately delivering food from the kitchen to customer’s vehicle.

Follow proper sanit ation and food safety principles and ensure that the food is delivered hot to customers outdoors.

Education, Experience & Certifications

High School diploma or GED preferred

Serv-Safe / Local or State Food Service Certification preferred

Successful and stable employment history

If c r oss -tr a i ned as a de li v e r y d r i v e r , m ust ha v e a d r i v e r ’ s li cense v a li d under t he l a w s of t he s t a t e ( s) w he r e t he t eam m e m ber w o r k s, accep t ab l e m o t or v eh i c l e r eco r d, p r oof of i nsu r ance, a sa t i s f ac t o r y v eh i c l e , and the ability to drive

Bilingual i n ce rt a i n m a r k e t s

Non- e x e m p t , hou r l y pos i t i on

Pro v i de add i t i onal docu m en t a t i on as r e q u i r ed by i nd i v i dual s t a t es

Must be 18 y ea r s of a g e or o l der t o pe r f o r m t he f o ll o w i ng du t i es at P apa John ’ s : p i zz a l oad i n g , o v en t end i n g , p i zz a cu tt i n g , dou g h doc k i n g , d i sh w ash i ng, and p i zz a de li v e r y

M ust be ab l e t o w o r k l ong hou r s, schedu l ed or unschedu l ed, w h i ch w il l i nc l ude n i g h t s, w ee k ends, and as e m e r g enc i es a r i se

Functional Skills

Cash Management s kills or Financial & Business Acumen

Planning & Prioritization : highest impact, highest value

Communicates Effectively and Candidly

Process I mprovement : Strive to continually improve

Our Values

• EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
• DO THE RIGHT THING – Integrity, Character and Community
• PEOPLE FIRST – Customer and Team member Focus
• INNOVATE TO WIN – Think Differently and Lead Change
• HAVE FUN – It’s Pizza, It Has To Be Fun!

Our Core Competencies

Papa Johns is an equal opportunity employer.