Customer Care Representative

Customer Care Representative

The Customer Care Representative serves as a key point of contact for customers, providing support and assistance regarding account inquiries through various channels including phone, email, in-person visits, and the community website. This role requires a service-oriented individual who is personable, professional, and committed to delivering exceptional customer experiences.

Essential Duties and Responsibilities

• Maintain a positive, empathetic, and professional demeanor when interacting with customers.
• Respond promptly and effectively to customer inquiries.
• Address complaints by identifying solutions, offering alternatives, and ensuring follow-up for resolution.
• Communicate with customers via phone, email, fax, in-person, and through TownSq.
• Handle a high volume of incoming calls while maintaining quality service.
• Manage multiple tasks and projects between customer interactions.
• Accurately document customer interactions and maintain records.
• Provide basic troubleshooting and technical support to customers.
• Serve as backup to the receptionist as needed.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

Salary Range $20-$22

Requirements

This job description outlines the general nature and level of work performed by individuals in this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Associa is an Equal Opportunity Employer.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.