Remote customer service representative

Job Summary for Remote Customer Service Representative SouthEnd Psychiatry

• Serve as the first point of contact for patients via phone, email, and live chat
• Respond to patient inquiries with empathy and professionalism
• Schedule and confirm telehealth and in-person appointments using digital systems
• Assist patients with billing, insurance, and general questions
• Coordinate communication between patients, providers, and administrative staff
• Maintain accurate patient records and ensure HIPAA compliance
• Work independently from home with attention to detail
• Utilize virtual platforms (e.g., Zoom, EHR, scheduling tools) to support patient needs
• Contribute to a compassionate, patient-centered support experience
• Opportunity for flexible scheduling, paid training, and professional growth within a supportive remote team