Citizens Advocate 25-23

Salary : $49,620.00 - $62,844.00 Annually

Location : Chicago, IL

Job Type : Full-Time

Job Number : 25-23

Administration : Deputy Chief - Administration

Bureau : Consumer Fraud

Opening Date : 07 / 31 / 2025

Summary of Duties and Responsibilities

Resolves and prevents consumer complaints and contributes to the effectiveness of legal staff by gathering information, mediating cases, interacting with appropriate parties, and disseminating information. Obtains information by contacting consumers, attorneys, business owners and others via the telephone and through correspondence; developing questions and proposing solutions; conducting research by retrieving information from files and summarizing and / or abstracting complaint files and documents. Answers questions and requests of the general public, supervisory and litigation staff; serving as a resource in areas of generalized and / or specialized knowledge; attending meetings; assisting in preparation of public education materials. Resolves complaints by initial review of consumer complaint files and taking actions as instructed to commence mediation; analyzing data; initiating cooperative mediation by opening lines of communication between parties and acting as a facilitator. Explaining remedies through correspondence and written and telephonic instruction; preparing documents, correspondence and memos and completing special projects as directed by supervisory staff. Resolves administrative problems by organizing, maintaining and duplicating consumer complaint files, contacting parties to complete consumer complaint case files, reviewing additional submissions or materials and taking appropriate actions to settle consumer complaint case files. Assists mediation coordinator by analyzing and evaluating information; keeping abreast of trends; summarizing complaint histories; maintaining historical context; communicating information on a regular basis, and advising supervisors and Litigation Unit of consumer protection issues which emerge from case file work. Attends workshops and education seminars. Accomplishes related results in a cooperative and collaborative manner.

Typical Qualifications

Knowledge, skill and mental development equivalent to completion of 4 years of college preferably with courses in Social Science, pre-legal studies, public administration or a related discipline; and 1-year professional experience in a social service agency or an equivalent combination of training and experience. Extensive written and verbal communication skills are necessary. Attendance is an essential function of this position. Ability to maintain satisfactory working relationships with other employees and the general public required. Physical ability to file and duplicate information which may include bending, stretching, stooping and lifting up to 15 lbs.

Supplemental Information

Position requires in office attendance.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.

As an employee of the Illinois Attorney General's Office, you'll have access to many great benefits. Join the legal team responsible for protecting the public interest of the state and the people of Illinois!

• Health and Dental insurance along with free Vision insurance
• Pension Benefits through the State Employees'; Retirement System
• Deferred Compensation : supplemental retirement savings program-457k
• Commuter Savings Program : pre-tax transportation program
• Flexible Spending : Medical and Dependent pre-tax savings program
• Life insurance benefit : free with option to purchase additional (up to 8 x your annual salary) at low cost. Spouse and child life insurance available
• Disability coverage
• Employee Assistance Program through ComPsych
• Holidays : 13 1 / 2 paid
• Vacation days : minimum of 12 days, maximum of 27 days, prorated
• Personal days : 4 annually
• Floating Holiday : 1 annually
• Sick days : 1 per month
• For attorneys, office provided Continuing Legal Education
• Semi-monthly payroll
• Health and Dental cost ranges : for single : $120.00 - $321.00 monthly; for family : $293.00 - $68.50 monthly

For more information on benefits :