Assistant Store Manager
The Assistant Store Manager supports the Store Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.
Pay Range : $20-23 / hour
Responsibilities : Team Environment :
- Assist to recruit, hire, onboard and develop employees
- Communicate job expectations to employees
- Hold team members accountable for their behavior and performance, addressing concerns promptly
- Support the development of team members
Operational Excellence :
Create and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable lawsEnsure Brand standards, recipes and systems are executedHelp prepare and complete action plans; implement production, productivity, quality and guest service standardsReview guest feedback and restaurant assessment results and implement action plans to drive system improvementsProfitability :
Control costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingDrive sales goals and track resultsSkills and Qualifications :
Fluent in EnglishRestaurant, retail, or supervisory experienceBasic computer skillsAt least 18 years of age (where applicable)Basic writing skillsHigh School diploma, or equivalentProficient in math and financial managementCompetencies : Great Focus :
Understands and exceeds guest expectations, needs and requirementsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for :
Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his / her role relates to othersSets, prioritizes and maintains focus on important activitiesReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies themProblem Solving and Decision Making :
Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from recurringEmpowers others to make decisions and resolve issuesInterpersonal Relationships & Influence :
Develops and maintains relationships with team membersOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration and teamworkLeads others; negotiates and takes effective actionBuilding Effective Teams :
Identifies and communicates team goalsMonitors progress, measures results and holds othersCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employees strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict Management :
Seeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriateDeveloping Direct Reports and Others :
Works collaboratively with employees to create individual development plans to strengthen employees knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources
