Customer Support Specialist - ON SITE (Pittsburgh)

Customer Support Specialist - ON SITE (Pittsburgh)

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products

BlinkRx and Quick Save

remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities

Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers

Provide patient care to accurately support pharma programs and triage to appropriate teams when required

Strive to meet and exceed structured performance targets.

Document all call information and data discovery according to operating procedures

Utilize Knowledge Base materials as a foundation for resolving inquiries

Maintain confidentiality of patient and proprietary information

Develop a working knowledge of company related security and privacy practices.

Participate in continued education on product changes, new features and product launches

Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Location / Hours

Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA

Availability for Monday-Friday : 8 AM- 4 PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST

OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST

Availability for rotating Saturday shifts 9am-5pm

Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

Medical, dental, and vision insurance plans that fit your needs

401(k) retirement plan

Daily meal stipend for onsite marketplace

Pre-tax transit benefits and free onsite parking

Requirements

High school diploma or GED required, Bachelor's degree strongly preferred

Customer service or inbound call center experience required

Healthcare, pharmacy or other relevant industry experience strongly preferred

Strong verbal and written communication skills

Sound technical skills, analytical ability, good judgment, and strong operational focus

A passion for providing top-notch patient care

Ability to work with peers in a team effort and cross-functionally

Strong technical aptitude and ability to learn complex new software

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable : at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.