Personal Lines Manager

As a Personal Lines Department Manager, you will lead your business line by developing and executing strategies to drive department growth, client retention, and operational excellence. You will oversee a team of Producers and Customer Service Agents, ensuring they have the training, support, and resources needed to succeed. This role is ideal for a results-driven leader who thrives in a fast-paced environment, enjoys mentoring others, and is passionate about achieving business success.

You Will:

• Develop and implement strategies to achieve department growth and retention goals.

• Provide leadership, mentorship, and oversight to Producers and Customer Service Agents.

• Maintain adequate staffing levels and oversee hiring, training, and professional development.

• Establish, maintain, and refine department policies, procedures, and best practices.

• Create and manage the departmental budget, ensuring efficient resource allocation.

• Work closely with IT contractors to ensure the department has the necessary hardware, software, and equipment.

• Continuously evaluate and implement process improvements to enhance performance and efficiency.

• Oversee and support customer service functions, including applications, quotes, renewals, and coverage consultations.

• Actively participate in business development activities, including lead generation and relationship-building.

• Quote and issue new business while maintaining strong carrier relationships.

• Resolve escalated customer issues with professionalism and efficiency.

• Ensure effective oversight of both in-office and remote employees, fostering a strong and cohesive team environment.

Basic Qualifications:

• 10+ years of experience in the insurance industry.

• Licensed to sell insurance in Washington State.

• Valid driver’s license and auto insurance.

• Proven leadership experience in a supervisory or management role.

• Strong strategic planning, budgeting, and decision-making skills.

• Excellent interpersonal, communication, and relationship-building abilities.

• Proficiency in insurance software, databases, and Microsoft Office Suite.

Preferred Qualifications:

• Bachelor’s degree in Business, Finance, or a related field.

• Experience managing a high-performing sales or service team.

• Strong understanding of underwriting, risk management, and carrier relations.

• Track record of implementing process improvements to enhance efficiency and service quality.

Why Join Us?

• A Supportive Team – Work in a collaborative environment where every team member is valued.

• Career Growth – Access ongoing training, mentorship, and opportunities for advancement.

• Work-Life Balance – Enjoy paid time off, holiday pay, and family-friendly company events.

• Comprehensive Benefits – Competitive medical, dental, vision, 401K match, and profit-sharing opportunities.