Application Support Engineer

Req ID : 37537

Summary

Application Support Engineer

Arnold, MO

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

The Application Support Engineer will be part of an integrated Operations & Sustainment team providing critical 24x7 mission support to our customer, and will interface with engineering resources located at other facilities. The Application Support Engineer is responsible for the day-to-day operation of the customer application and monitoring / investigation of segment interfaces.

Responsibilities

Work with on-site database and system administration support personnel to convey and investigate system anomalies.

Investigate operational issues and perform problem escalation with vendor, factory, and on-site Subject Matter Experts (SME) as required.

Ensure system issues are identified and resolved, minimizing operational impacts.

Support servers, workstations, and storage systems in a team-based environment.

Provides support to customers accessing NGA's Portal and related applications in support of real-world, time-critical operations.

Achieves optimum performance and availability standards in accordance with service level agreements by assessing, implementing, and managing appropriate technical solutions.

Ensure systems maintain a near 100% uptime.

Performs system backups and recovery, maintains user accounts and file systems, and monitors and maintains system performance metrics for daily Senior Level staff meetings.

Vendor coordination to keep all systems up to date and fine-tuned.

Other duties as assigned.

Qualifications

High School diploma or GED Equivalent

2+ years relevant work experience to include :

Experience with UNIX / Linux-based operating systems.

Experience with Oracle or other relational databases.

Experience in scripting.

Experience with Microsoft Office - Excel, PowerPoint, and Word.

Security+ required

TS / SCI Security Clearance required

Knowledge, Skills, and Abilities :

Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required in a high-paced environment.

Panama Night Shift 7 pm to 7 am ( 2 on / 2 off / 3 on / 3 off )

Ability to work independently and yet be effective within a team setting

Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment

Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals

Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.

Excellent skills in Microsoft Word, Excel, and other Office applications

Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.

Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.

Good problem-solving skills; ability to visualize a problem / situation and think abstractly to solve it

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News-

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links :

Chenega MIOS web site - www.chenegamios.com

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Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer / Veterans / Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program