Customer Relationship Management Administrator

Job Description

This position will be responsible for the day-to-day management of our corporate CRM system

(Followup CRM). The CRM system is shared across many divisions in North America. The CRM is a

crucial part of our business development, project pipeline and estimating logs. It is also accessed

for analytical data in M&A.

This role ensures data accuracy, user support, and system evolution in collaboration with our CRM

software provider. The CRM System Administrator will play a pivotal role in onboarding new users, integrating acquired companies [into the CRM], and driving consistent adoption across divisions.

Key Responsibilities

Data Management

• Periodically vet, scrub, and reconcile CRM data to maintain accuracy and consistency.
• Align and integrate data from newly acquired companies into the corporate CRM.

User Administration

System Development & Collaboration

Training & Adoption

Qualifications