Credit Coordinator - Pro Credit

Credit Coordinator

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose

The Credit Coordinator position will be part of a team responsible for completing tasks and processes that support Trade Credit Services. These associates will be involved in collection of Accounts Receivable, customer service, maintaining customer data, system administration, and other tasks that support the Trade Credit Services team and our pro customers

Key Responsibilities

50% - Customer Service Performing customer service and responding to requests received from external and internal pro trade credit customers. This will include answering inbound phone calls, monitoring group email boxes, completing cases / tickets, moderating message chats, and other channels dedicated to Trade Credit customer service and support. Tasks may include answering trade credit questions, processing payments, disputes resolution, addressing credit holds, updating customer data, systems maintenance, providing billing information, completing lien waivers, and other requests related to Trade Credit Services.

30% - Payment Processing - Process related tasks associated with business functions and systems owned by the Trade Credit Services teams. This may include making outbound calls to collect payments from pro trade credit customers, processing credit applications, approving credit lines, compiling / analyzing / cleaning credit data, completing lien waivers, customer data management, system administration, and other processes designed to support Pro Trade Credit Services.

20% - Project Management - Provide support & feedback for Pro Trade Credit special projects, process design, process improvement, troubleshooting system issues, system testing, training, data preparation, and analysis. Other ad hoc requests, as needed

Direct Manager / Direct Reports

This Position typically reports to the Manager, Pro Credit Operations

This Position has 0 Direct Reports

Travel Requirements

No travel required.

Physical Requirements

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be 18 years of age or older

Must be legally permitted to work in the United States

Preferred Qualifications

Working knowledge of Microsoft Office Suite

Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

Excellent written and verbal communication skills

Background in Accounting / Credit / Finance, with experience collecting pro trade credit accounts receivable, mechanics lien waivers, account reconciliation, customer service, data management, and system administration.

Able to perform on a team and collaborate effectively with multiple stakeholders.

Proficient with Microsoft products, such as Outlook and Excel.

Interpersonal Communication Skills

Written Communication and Note Taking

Collection Skills

Detail Oriented

Data Management

Customer Service and Phone Skills

Problem Solving and Conflict Resolution

Ability to Work Independently

General Knowledge of Business and Finance

Ability to Prioritize and Manage Tasks in a Fast-Paced Environment

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and / or GED.

Preferred Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience

Preferred Years of Work Experience

Minimum Leadership Experience

No previous leadership experience

Preferred Leadership Experience

No previous leadership experience

Certifications

None

Competencies

Action Oriented

Collaborates

Drives Engagement

Communicates Effectively

Customer Focus

Drives Results

Manages Conflict