Residential Account Manager

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Company car

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

The Residential Landscape Account Manager is responsible for growing and maintaining client relationships within the residential maintenance division which also includes small commercial. This role serves as the primary point of contact for clients, managing all aspects of residential landscaping including procuring contracts and enhancements and driving customer satisfaction. The Account Manager ensures profitability and quality while leading field teams and coordinating with internal departments.

Key Responsibilities

• Enhancement & Sales Support

Identify, propose, and sell new landscape and irrigation installations as well as enhancements, seasonal color, and irrigation improvements.

• Plan and manage small commercial landscape installation projects from proposal to completion.
• Prepare estimates, proposals, and budgets for client review and approval.
• Collaborate with the design and construction teams for project implementation.
• Administrative & Financial Management

Track project costs, labor hours, and materials to ensure accurate billing and financial performance.

• Assist in preparing budgets and forecasts for projects and properties.
• Track performance metrics such as labor, indirect / direct costs, etc.
• Client Relationship Management

Serve as a liaison between clients and the company

• Conduct detailed property walks to assess quality, identify enhancement or installation opportunities, and anticipate seasonal needs.
• Communicate proactively with clients regarding scheduling, performance, and upcoming seasonal needs
• Handle client concerns promptly and professionally to maintain high satisfaction levels.
• Operational Oversight

Coordinate and oversee daily and weekly operations for assigned properties and projects.

• Work closely with crew leaders and production staff to ensure timely, efficient, and high-quality work.
• Monitor labor, materials, and equipment usage to ensure profitability and contract compliance.
• Ensure adherence to safety standards and company policies on all job sites.

Qualifications

• Bachelors degree in Landscape Management, Horticulture, or a related field (preferred).
• 35 years of experience in landscape account management, preferably in the residential sector.
• Knowledge of horticulture, turf management, and landscape maintenance practices.
• Excellent communication, customer service, and problem-solving skills.
• Proven ability to manage multiple clients and prioritize effectively.
• Proficient in scheduling software, CRM tools, and Microsoft Office Suite.
• Valid drivers license and clean driving record.

At Earthtones Companies, we live our core values every day in how we work, collaborate, and care for one another. This dedication has powered our rise as one of North Americas premier landscaping companies. Were proud to cultivate opportunity from within, helping our team members grow into leaders. If youre ready to build a meaningful career with a company that grows with you, wed love to meet you.