IT Helpdesk Engineer

Overview

Join to apply for the IT Helpdesk Engineer role at Amperity .

At Amperity, were an AI-first company helping the worlds leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud enables more than 400 global brands to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work from powering identity resolution and predictive analytics to streamlining internal workflows and decision-making. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the worlds most innovative companies. With offices in Seattle, New York City, London, and Melbourne, youll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience.

Ready to make an impact? Lets talk.

The Role

Reporting to the IT Manager, the IT Helpdesk Engineer is based in our Seattle, WA office and will be an important part of ensuring that Amperity employees have the support needed in the day-to-day use of technology around the office. This role requires five days per week on-site. You will answer questions and resolve office and technical issues through an IT ticketing system with enthusiasm. You will assist with computer hardware and software, including printing, installation, office products, and electronic messaging, AV room troubleshooting and maintenance, and AV conference support. The individual will effectively multitask and manage priorities in a fast-paced setting. Strong background in troubleshooting and customer service, as well as excellent communication skills, are necessary.

Responsibilities

• IT Support Tickets, including hardware, software, audio, and video issues
• New employee onboarding & hardware assistance
• Computer provisioning and re-provisioning
• Management of computers using MDM software (ABM and Addigy or similar, e.g., Jamf, Kandji, Workspace One)
• Administration of IAM and SaaS tools (Okta, Slack, G-Suite, Zoom, Atlassian Suite, etc.)
• White glove support for executives and C-Suite
• AV meeting support and delivery
• Support conference-room tools and devices (TV and communication devices)
• Management of IT supplies and new orders
• Troubleshooting and configuration of printers and scanners
• Support of Meraki networks, including troubleshooting and issue escalation
• Equipment procurement and hardware inventory tracking
• Creation of internal and user-facing documentation

Qualifications / About You

Location

Seattle, WA. This is an in-office role that requires 5 days per week in the Seattle Headquarters.

Compensation & Benefits

Base Salary : $66,000-$90,000. Within our pay range, salaries are determined by factors including business considerations, local market conditions, internal equity, and candidate qualifications.

Cash Incentives : Cash incentives are also available.

Stock Options : Every employee receives a new-hire equity grant commensurate with the scope of their position.

Benefits

We offer comprehensive benefits including 100% employee healthcare coverage, transportation subsidies, a comfortable in-office environment, and perks like events and activities, with self-managed PTO and flexible work options.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, political views or activity, or other legally protected characteristics. Qualified applicants with criminal histories are considered in accordance with applicable laws.

Seniority level

Entry level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Software Development

Note : This refined description excludes extraneous boilerplate and nonessential postings while preserving core responsibilities and qualifications for the IT Helpdesk Engineer role at Amperity.

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