Retail Manager - Cluster

Retail Manager - Cluster

Step right up and lead the fun! As our Retail Manager - Cluster, you'll keep the excitement going behind the scenes by overseeing our Retail and Food & Beverage locations at Sea Life and Peppa Pig World of Play to ensure every guest experience is as smooth as it is memorable. You'll inspire your team, drive sales, and partner with vendors to keep our shelves stocked and smiles shining. With our attractions open every day of the year, flexibility is key as weekends and holidays are when the magic truly happens!

Key Responsibilities

• Drive sales and guest satisfaction by meeting or exceeding daily, weekly, and annual performance goals, including Per Cap, Transaction Value, KPI, and Mystery Visit targets.
• Lead, coach, and inspire the Retail Team to deliver world-class, guest-obsessed experiences every day.
• Recruit, train, and develop team members, ensuring they are equipped for success through ongoing coaching, performance reviews, and personal development plans.
• Manage merchandising, inventory control, and ordering schedules to maximize sales and minimize waste or loss.
• Partner with the General Manager to plan and execute budgets, schedules, merchandising, and seasonal sales strategies.
• Oversee stock flow and timing to optimize key trading periods and maintain IP compliance.
• Ensure operational excellence in service, cleanliness, safety, and presentation across all Retail and Food & Beverage locations.
• Serve as Duty Manager on a rotating basis, supporting overall attraction operations and guest experience.
• Analyze financial and performance reports to identify trends, recommend improvements, and celebrate wins.
• Maintain compliance with all internal audits, Health & Safety standards, and company policies.
• Foster clear communication across the Retail Team and Senior Leadership Team, actively leading daily and shift briefings.
• Champion fun, positivity, and teamwork while leading by example to make every day magical for guests and staff alike.
• Perform other duties as assigned to keep the operation running smoothly and successfully.

Education and Experience

Licenses and Certifications

Able and willing to obtain any licenses or certifications needed to keep the fun running safely and in compliance with all requirements.

Benefits

The Perks of the Magic

Pay Range : From USD $60,000.00 / Yr.

At Merlin, we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location : US-MI-Auburn Hills

Job ID : 2025-10271

Employment Type : Full-Time

Offer / Contract Type : At Will (US Only)

Location Name : SEA LIFE Michigan