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Resident Onboarding Specialist - DTLA
Resident Onboarding Specialist - DTLAGHP Management • Los Angeles, CA, US
No longer accepting applications
Resident Onboarding Specialist - DTLA

Resident Onboarding Specialist - DTLA

GHP Management • Los Angeles, CA, US
3 days ago
Job type
  • Full-time
Job description

As the Resident Onboarding Specialist , you will play a crucial role at GHP. You will serve as the first point of contact for all future residents after the approved application. As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional move-in experience.

REPORTS TO : Client Operations Manager

HOW YOU WILL CONTRIBUTE :

CUSTOMER SERVICE :

Move-In Process :

  • Review detailed unit status reports daily to confirm the status of units.
  • Work with the Leasing Specialist to ensure all completed move-in files are ready for the move-in process and ready to schedule.
  • Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available.
  • Collect completed files from the Leasing Specialist, after being audited by the Sr. Leasing Specialist / Leasing Manager.
  • Contact future resident(s) to confirm move-in and schedule the move-in
  • On the move-in day, collect move-in funds, renters insurance and perform a move-in inspection.
  • Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident's move-in
  • On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process.
  • Identify long-standing vacant units and set up mini models.

Operations :

  • Contributes to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed.
  • Maintain thorough knowledge of specifications and community policies.
  • Communicate closely with the Resident Services team and provide the resident with a warm department handoff.
  • Additional job duties and responsibilities as assigned.

    • YOU HAVE :

  • Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
  • Personable, positive, team-oriented mindset
  • Ability to multitask, work independently, and manage assigned requests and priorities
  • High school diploma or equivalent experience
  • General computer skills required
  • Must pass background and drug test
  • Must have a valid California driver's license & car insurance
  • Must have a personal vehicle for business use

    • Physical Requirements :

  • Frequently move / traverse, ascend / descend stairs in / around apartment homes and
  • Constantly positions self to bend, stoop, reach, and lift.
  • Occasionally lift / move / carry up to 25 lbs. with / without
  • Frequently lift / move / carry 10 lbs.
  • Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors
  • Ability to remain in a stationary position for extended periods of
  • Ability to observe details at close range (within a few feet of the observer).
  • Constantly operates the computer, 10-key, and other office productivity machinery.
  • Constantly works in low to moderate noise
  • Constantly works in outdoor weather
  • Ability to travel to assigned properties with a personal vehicle daily.
  • Regular and physical attendance is required.

    • Salary Range : $19.00-$20.00 per hour, D.O.E.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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