Customer Care Coordinator
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
The Job :
At Beau Rivage Resort & Casino, every guest interaction matterswhether it's in person or over the phone. As a full time Customer Care Coordinator, you will create unforgettable experiences with every conversation. From booking hotel stays and dining reservations to helping guests plan show-stopping moments, you will deliver WOW service with your professionalism, empathy, and attention to detail.
Your voice will set the tone for the MGM experienceright from the comfort of your home.
The Starting Rate : $16.00 an hour
Work Environment :
- This is a remote (work-from-home) position
- You must live in the state of Mississippi within a 50-mile radius of the Beau Rivage
- You must have a quiet, distraction-free workspace and a reliable internet connection (minimum 300 Mbps bandwidth)
- Occasional in-person meetings and / or training will be required at our office or designated locations
The Day-to-Day :
Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special eventsGreet every caller with warmth, enthusiasm, and a genuine desire to helpIdentify guest needs, provide thoughtful solutions, and resolve questions with professionalismProactively upsell and cross-sell experiences to enhance the guest journeyRepresent the MGM brand with care, consistency, and a focus on personalized serviceThe Ideal Candidate :
Completes and passes a required typing testBrings 1+ years of prior relevant work experience in a similar call center setting or a customer service positionHolds a High School Diploma or GEDPossesses strong computer navigation and multitasking skillsThe Perks & Benefits :
Discounts on hotel stays, dining, entertainment, and retail at MGM ResortsExclusive partner discounts on travel, electronics, wellness, and moreProfessional development and growth opportunities within a global hospitality leaderFree meals during on-site meetings or trainingsAre you ready to JOIN THE SHOW? Apply today!