IS Manager - Technology and Operations (Unclassified)

Information Services Manager

This vacancy is with the Information Services department. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.

Basic Duties : To manage all activities of the Infrastructure Solutions division, End User Support division, Data Management team or other areas of the Department of Information Services as assigned, relating to the strategic planning, analysis, design, development, implementation, operation, support, and maintenance of technology for all departments of Ramsey County; and perform related duties as assigned.

This position is identified under the designation of 'flex work eligible', meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county's flexible workplace policy.

Promote a diverse, culturally competent, and respectful workplace.

Manage the activities of assigned division with responsibility for planning, staffing, forecasting, supervising, and directing all functions within the division; direct the activities of the division through the coordination and supervision of division supervisors, and their teams.

Manage the evaluation and selection of hardware and software related to the development or acquisition of technology on a county-wide basis; evaluate, select, and manage third-party vendors and technologies for data management, analytics, and infrastructure solutions.

Provide customer support, coordinating technical issues and resolving technology problems, encompassing all end user technologies.

Lead and manage short, long-range, and strategic planning for and scheduling of the people and technology to support large-scale information technology projects from inception through implementation; develop and maintain divisional plans; assists in the department's physical site preparedness and security, and the continued maintenance thereof.

Participate in the activities of the department's management team and implements departmental objectives as they relate primarily to divisional goals and activities.

Assess, in cooperation with supervisors, the division's training and development needs; develops an overall training plan for the division; and work through supervisors to implement individual training and development plans for staff.

Manage and oversee the administration of personnel activities, including hiring, promoting, evaluating, training, assigning work responsibilities, and establishing performance standards and reviews, within the assigned division.

Establish and implement technical policies and standards; develop, implement, and enforce data management strategies, polices, procedures and governance frameworks aligned with organizational goals and objectives; define data ownership, stewardship, and accountability roles and responsibilities.

Implement and support adoption of industry standard best practices and frameworks to mature IS / IT processes; lead efforts to establish a data-driven culture across the organization.

Review the work progress of divisional projects and activities to ensure they are in compliance with the planned schedule and budget; responds to major issues involving the work of outside vendors or consultants as necessary. Meet with customers to review division's performance and customer needs.

Identify opportunity to improve enterprise systems to support business processes and utilize emerging technologies. Anticipate and react to major technology changes.

Develop and manage the budget for hardware and software.

Own the end-to-end lifecycle, strategy, performance, and continual improvement of one or more assigned IT services to ensure they meet business needs, defined Service Level Agreements (SLAs), and customer expectations.

Minimum Qualifications :

Education : Bachelor's degree in computer sciences or a related field.

Experience : Seven years of progressive experience in data management, management of hardware systems, software, and networks or end user support functions; including three years of experience in a supervisory capacity.

Substitution : Equivalent combination of education and related experience.

Exam / Screening Process Information :

This is an unclassified, at-will position, holding a confidential relation to the department head or elected official. This position requires an open screening and selection process. There is no exam for this unclassified position. All applicants who meet the minimum qualifications will be forwarded to the department for consideration.

Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.