Front Desk Associate

Job Description

Job Description

A Safe Splash Front Desk position primarily involves greeting and assisting customers at a Safe Splash Swim School location, managing class registrations and appointments, handling customer inquiries, maintaining a welcoming lobby environment, and ensuring smooth operations at the front desk, all while delivering exceptional customer service.

Key responsibilities may include :

Customer interaction :

Welcoming clients, answering phone calls, addressing inquiries, and providing information about classes and schedules.

Registration and scheduling :

Processing new customer registrations, booking swim lessons, managing class schedules, and updating client records.

Retail sales :

Assisting with retail merchandise sales at the front desk.

Lobby management :

Maintaining a clean and organized reception area, ensuring proper signage, and addressing customer needs.

Administrative tasks :

Managing appointment calendars, handling payments, and maintaining accurate customer data.

Essential skills for a Safe Splash Front Desk role :

• Excellent communication and interpersonal skills
• Strong customer service focus
• Ability to multitask and prioritize tasks
• Proficiency in computer systems for managing customer information and scheduling
• Detail-oriented with a focus on accuracy