Delivery Engineer (Senior Business Systems Analyst) (Remote)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value. Are you looking for a growing and dynamic firm where you can make an immediate impact? If so, we encourage you to read below because Broadridge is growing!

You will be a part of the Broadridge Advisor Solutions team using your business analysis skills to listen to clients and translate business objectives into use cases to achieve clients' digital transformation strategies.

The Sr. Business Analyst plays a critical role in supporting the business team by handling the configuration and Home Office onboarding actions for our digital products. Typical duties include: gathering and defining the client’s use cases and business requirements, facilitating demos that showcase the options and functionality by user role, and consultation related to best practices, scalability, and advisor site outputs. This role ensures what we deliver meets what the client expected while reducing the time from sales to implementation.

We are made up of high performing teams that meet in person to learn and collaborate as needed.

This role is remote with opportunities to travel when needed to meet team members and clients in person from time to time.

Responsibilities:

• Balance technology and business issues, communicate appropriately with both technology and business experts, such as standard product functionality, configurability vs customization.
• Conduct design review meetings with system architects and product development team to discuss and document technical approaches to client requested custom functionality.
• Accountable for being a product SME across available functions, features, and configurations.
• Highly skilled in consultative needs analysis and able to demonstrate the value of available features vs custom development requests.
• Create, manage and maintain all project deliverables including business requirements documents (BRD), functional specifications, process flows, client-specific user guides and test scripts.
• Work with Solutions Architects, Solutions Analysts, and Project Managers on the technical solution planning and delivery.
• Participate in IT meetings as needed to transfer knowledge of the client’s business objectives, evaluate conceptual designs, or confirm deliverables as required.
• Act as liaison between all project stakeholders including Business, Product Owners, Development, Quality Assurance, Project Management and Client Support to ensure understanding of requirements, project objectives, and solutions.
• Ensure the digital solutions defined meet the needs of clients with solid use cases and business requirements.
• Proactively improve processes to promote better quality and more scalable deployments
• Perform duties and make sophisticated decisions and recommendations under limited supervision
• Facilitate configuration meetings with clients and implement product configurations.
• Capture, document, and memorialize configurations for use in supporting the client and internal team uses to thoroughly understand and use the program
• Perform quality assurance testing during the development phase and go-live.
• Provide ad hoc analysis and reporting.
• Provide demonstrations and training to internal and external stakeholders
• Occasional travel may be required.

Qualifications:

• 5+ years working experience as a Senior Business Systems Analyst/BSA.
• Excellent interpersonal skills and experience at dealing with clients/users at all levels, single and in groups.
• Presentation skills of technical solutions to business audiences.
• At least 3 years working with in an agile system development life cycle environment, best practices required to implement effective solutions
• Ability to work on multiple tasks at any one time while maintaining high quality standards and prioritization.
• Excellent troubleshooting and problem- solving skills, specific to highly technical and customer focused service environment
• Highly motivated self-starter willing and able to learn a great deal of information in a short period of time.
• Ability to work independently or as a team member on projects of varying size and scope.
• Ability to quickly adapt to constantly changing requirements and business needs.
• Strong problem solving, analytical, negotiation and writing skills.
• Strong experience with MS Office (Word, Excel, PowerPoint, Project, Visio).
• Strong experience with SharePoint, JIRA
• Working experience with Agile SDLC Methodologies.
• Working knowledge of the BABOK and XML, HTML and CSS.
• Experience in the marketing industry a plus.
• Experience in the financial industry a plus.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to .